EMPLOYMENT HISTORY

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January 2025 - Present

Eligibility Specialist

Equus Workforce Solutions

Duties:

*Assists customers with enrollment in Career Office federally funded services.
*Accurately determines eligibility in accordance with local, state, and federal policies and procedures to ensure adequate and proper utilization of program funding.
*Collects and verify proper documentation and conduct data entry as required.
*Provides ineligible individuals with alternative resources within the center and community
*Documents in counselor notes that a determination was made regarding an applicant’s eligibility status for WIOA Adult program consideration. This entry should indicate that the applicant’s eligibility status is either complete or incomplete & pending or denied.
*Ensures counselor notes contain factual information, professional decisions and be written professionally and with integrity.
*Assists individuals in determining additional information needed such as verification of income, assets and other legal aid.
*Thoroughly documents and ensures each participant meets all the criteria and necessary documentation is accurate and placed in the customer file.
*Ensures updates to any TWC guidelines are adhered to.
*Verification of eligibility and employment. Verify continuing eligibility at the beginning of each month for customers receiving TANF/Food Stamps in TWIST Ensures documentation is complete.
*Ensures Work in Texas and Wagner-Peyser is thoroughly completed.
*Verifies all funding streams have been explored and case files updated accordingly.

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August 2024 - December 2024

Volunteer Specialist I

Atlanta Community Food Bank

Duties:

• As an integral member of the Development Team, the Volunteer Specialist works to engage the community in support of our mission

• Collaborates with Food Bank staff and volunteers to cultivate mutually beneficial relationships

• Maintains effective relationships with a diverse group of external constituencies to promote volunteerism in support of the Food Bank’s mission

• Provides excellent customer service to individuals and groups interested in volunteering with the organization while balancing a high volume of incoming requests

• Maintains relationships with volunteers, supports them in identifying service opportunities that meet their needs and the needs of the organization

• Collaborates with staff to identify volunteer opportunities in the organization

• Recruits, interviews, screens, and places volunteers in specific roles

• Effectively recruits and places the right volunteers with the right skills in the right volunteer positions

• Represent the Atlanta Community Food Bank at volunteer fairs and corporate employee engagement activities

• Maintains accurate documentation of volunteer assignments including documentation of hours served, personal data, contact information, evaluations, etc

• Captures event information in VolunteerHub and maintains records regarding constituents and creates and reviews reports

• Imports VolunteerHub data consistently into our donor database, Raiser’s Edge

• Coordinates daily volunteer schedules and updates the volunteer database

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May 2023 - August 2024

Volunteer Director

The Grocery Spot

Duties: 

• Tracked volunteer visits and activity for compliance and reporting as required by State and Federal regulations

• Worked collaboratively with organizational leadership, achieving strategic initiative outcomes across the system.

• Provided outreach to the community to explain the mission of TGS and the rewards of volunteering.

• Organized/conducted public appearances, lectures, exhibits to increase community awareness.

• Managed the social media content, on publishing volunteer opportunities.

• Tracking volunteer hours and managing award programs. Since volunteers are not paid, tracking a volunteer's time with the organization is important, and allows the organization to recognize the person with certificates or other mementos. This plays an important role in recruiting and retaining good volunteers.

• Periodic evaluation of volunteers.

• Planning and organizing events, including site selection, logistical arrangements, purchasing supplies, promoting events, scheduling and being the primary point of contact for the event.

• Fundraising.

• Community outreach activities.

• Managing the volunteer database.

• Other administrative and management duties as assigned.

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September 2022 - April 2023

HR Job Coach

First Step Staffing

Duties:

• Coordinate with partner agencies for referrals of qualified “job ready” candidates

• Conduct initial and ongoing assessment of client skills, capabilities, and barriers to employment

• Coordinate and conduct orientation sessions for client candidates

• Maintain regular communication with staffing team, partners, and clients

• Coach clients toward strategies to obtain and retain permanent employment

• Conduct training sessions for clients who are assigned to new employment accounts

• Ensure accurate and up to date progress notes are maintained for each

• Train and supervise employment account site leads

• Maintain open communication with site lead to ensure client progress

• Provide individual and group coaching sessions (as needed)

• Ensure that transportation logs are always maintained (Fleet and public transit resources)

• Ensure client records (files and data) are following First Step grants and contracts

• Participate in weekly, monthly, and community meetings (as required)

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October 2021 - June 2022

HR Talent Acquisition Specialist

STORD

Duties:

• Develop string search, Boolean search, and data mining techniques to build and optimize a diverse,

qualified, passive candidate pipeline

• Deliver an always-ready pipeline of quality hires that reflects our communities

• Serve as the primary point of contact for candidates and prospects, follow-up in a timely manner, and

maintain employer branding standards throughout the recruitment process to ensure a positive

candidate and manager experience

• Collaborate with teams to share competitive intelligence, prospective referral candidate leads, and

placement of technical talent

• Maintain candidate information within our ATS, audit data, and assist with reporting

• Take full ownership in how you achieve your top-of-funnel metrics, pipeline conversion percentages,

and hires to help the team achieve our ambitious hiring goals

• Source and attract exceptional candidates to work at a high-growth startup

• Act as an advocate for the hiring manager and the candidate throughout the entirety of the hiring process by establishing regular touch points and providing diligent follow through resulting in a best in class candidate and management experiences

• Partner closely with hiring managers throughout the recruitment cycle from headcount identification, candidate assessment, through the onboarding process

• Collaborate with Sales & Marketing teams to share competitive intelligence, prospective referral candidate leads, and placement of sales talent

• Define, design, and implement leadership recruiting programs and drive sourcing strategy recommendations for a variety of sales roles

• Analyze recruiting strategic efforts to increase hiring efficiency within our freight teams and associated partners

• Maintain data hygiene in our ATS and deliver insights to assist with data-driven hiring decisions

• Interact with HR, Recruiting, and sales/marketing leaders to understand business hiring requirements and implement solutions ranging from compliance to full-cycle recruiting

• Track progress and performance in time to hire, quality of hire, net promoter score, and sourcing channel efficiency

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October 2019 - October 2021

HR Talent Development Specialist – Adult Case Manager

ResCare Workforce Services / Equus Workforce Solutions / WorkSource Atlanta / Atlanta Workforce Development Agency 

Duties: 

• Assists program participants in developing vocational goals reflective of their skills, capabilities and interests. Manages participant progress towards achieving goals by creating and updating plans.

• Job Placement and Resume development
• Meets with participants to identify barriers to employment and develop strategies to manage these issues.
• Maintains complete, accurate and timely case notes and related records in manual and or electronic systems.
• Outreach to referrals who fail to show for appointment.
• Eligibility determination, data entry and case management
• May conduct orientations for outreach purposes
• Maintain contact with customer and employers for work experience activities
• May assist with guidance for vocational training activities, support service’s needs
• Create update and ensure completion of plans according to contract deadlines.
• Attends scheduled supervision meetings to discuss participants progress.

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March 2018 – October 2019

HR Talent Acquisition Administrator

Habitat for Humanity International

Duties:

40% Administrative Support:

• Support the Manager – TA and TA team members with various administrative duties, operations and processes

• Monitoring and providing timely responses to voice messages and emails coming into one or more departmental inboxes

• Updating TA-related databases and maintaining documentation

40% Candidate Sourcing:

• Provide active sourcing support to various members of the Talent Acquisition (TA) team as needed for niche skill sets and hard-to-recruit positions

• Posting positions on a variety of channels

• Working in LinkedIn Recruiter, CareerBuilder database searches, Devex or a variety of other candidate databases

• Researching and disseminating to the team new advertising channels and trends for the various types of positions that are supported by the TA team (international/global, US employment, internships, volunteers, AmeriCorps, etc.)

20% Full-Cycle Recruitment:

• Recruit assigned positions (employment, volunteer, intern and/or AmeriCorps)

• Conducting initial recruitment meetings with hiring managers

• Reviewing and posting ads for HFHI, affiliates and National Organizations

• Using the BrassRing Applicant Tracking System to forward and manage candidates most closely meeting the selection criteria

• Facilitating selection of candidates for assigned positions by following-up with the interviewers

• Communicating regularly with candidates and hiring managers throughout the recruitment cycle, providing appropriate information about hours and pay, responsibilities and other information during the recruitment process, consulting the Compensation Manager and other internal HR staff as required

• Following the established offer approval process and extending conditional verbal and written offers; performing related due diligence; ensuring a smooth transition from time of offer through the start date

(Contract Work)

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December 2018 - March 2019– HR Recruiting Specialist

Behavioral Health Link

Duties:

• Work with the hiring managers to conduct phone screens for open positions. 

• Strong attention to detail while reviewing resumes

• Solid communication between candidates and hiring manager to ensure qualifications are equal.

• Smooth adjustment of workflow schedule based on the recruiting team’s needs.

• Screened, interviewed, and completed all credentialing of candidates for varying Healthcare Revenue Cycle and Clinical positions.

• Manage hiring process, including recruitment, interview, and assessment of qualifications/credentials

• Daily sourcing of candidates via job boards, referrals and ad response.

• Perform interviews carefully and intentionally, asking in-depth questions and listening to the answers carefully while taking details notes.

• Create a report of the highest qualified and most talented candidates to be presented to the hiring managers. (Contract Work)

 

November 5th - November 7th, 2018 – HR Finance Assistant (Notary)

Pandora Media LLC

Duties:

• Reviewed, Sorted, Scanned, Emailed and Notarized client invoices

• Notarize all legal documents, draft correspondence, execute contracts, order bonds, search legal descriptions for notice of commencements, get notice of commencements recorded.

• Assist with any requests from various departments and staff (responsible for assisting not only Finance Manager but any staff members requiring assistance)

• Collaborate with others in order to make recommendations for developments of established processes and procedures

• Establish working relationships with key contacts to help improve service levels

• Data Entry, filing and other clerical duties. (Contract Work)

 

September 2018 - November 2018, Staffing Manager

Fusion Event Staffing

Duties:

• Exceling in a fast-paced environment, managing high-demand requests for qualified personnel

• Manage multiple projects, tight deadlines, and utilize proven processes & technology systems by following staffing guidelines to secure quality people for high-profile events

• Recruit, interview and identify applicants to place qualified event personnel at events to meet the demands of each unique event program desire to serve others, working as a team player to help our clients, staff and team win!

• Training and/or coordinating the program specific training for all event staff per each unique program needs

• Ensuring all events/programs are 100% booked with the right, qualified event staff; managing selection and interview process (scheduling, dated photo process, necessary new hire paperwork) including phone calls, email communication, social media posting & follow-up, assisting team members to present qualified candidates.

• Confirming all events are executed properly, meeting program goals and all reporting (including reports, photos, time cards) is returned in a timely manner. (Contract Work)

  

May 2017 - May 2018, Client Support Specialist / Assistant Property Manager

Ritan Property Group LLC

Duties:       

• Responded to all incoming calls and emails within 1 business day  

• Receiving and processing rent payments  

• Submitting maintenance requests on behalf of tenants  

• Creating Service Issues for Annual Inspections  

• Extensive data entry using AppFolio and Rent Manager.    

• Exceptional customer service including follow up maintenance calls and new tenant move-in calls  

• Required to perform essential office functions such as faxing, filing, scanning, and light office cleaning  

• Lease Renewals/Processing move-outs

 

March 2017 - April 2017, Application Management Team Coordinator

Wipro LLC

Duties:

• System administration, Incident / problem determination and resolution on a 24x7 basis Incident

• Problem, Change and Configuration management

• Service incidents and queries within the agreed service levels

• Perform Service Requests based on Standard Operating Procedures. (Contract Work)

 

December 2016 - February 2017, Operational Support Assistant

U.S. Department of Labor – SpecPro Management Services LLC

Duties:

• Assemble, scan, create, and maintain records

• Data enter incoming mailed-in applications for temporary labor certification

• Assist in printing and uploading documentation

• Maintain files, documentation, and correspondence, whether physical or electronic.

• Manage incoming and outgoing mail correspondence.

• Work in a high-pressure work environment with the ability to interact with people at all levels. (Contract Work)

 

 March 2014 - November 2016, Sr. Project Support Specialist

SeeLevel HX, formerly Mystery Researchers, Beyond Hello, and Insula Research  

Clients: Chase Bank, Sprint, MetLife, Visa, Benvenutos, Eli Roberts & Subway to name a few.

Duties:

• Identifying, dynamic mystery shoppers for client projects. This includes working with our extensive database of registered shoppers as well as using other grass roots methods for shopper recruitment.

• Briefing shoppers on individual client program scenarios.

• Decreased employee turnover rate by ensuring the most qualified candidates were hired.

• Recruiting for a specific areas and/or client projects.

• Explaining the role and expectations of mystery shopping.

• Participate in staff and/or project meetings via phone.

• Monitoring the status of assigned shopping assignments.

• Recruited and screened shoppers for projects related to various industries across the US and Canada

• Assigned shoppers to jobs, follow up to make sure jobs are completed

• Provided service and coordination for shoppers

• Working to resolve shopper concerns and problems.

• Provide support and coordination for clients and shoppers

• Project construction: build guidelines, write and test surveys, build and load location files

• Project execution: recruiting, scheduling, data delivery

• Manage a team of schedulers to ensure timely project completion and data delivery

 

October 2013 - February 2014, Remote Recruiter / Employee Benefit Specialists

Harvard Risk Management Corporation

Duties:

• Provided full service recruitment, from identifying qualified candidates, conducting behavioral interviewing to placement.

• Experienced with relationship building and leadership.

• Expert user of technology based recruitment tools such as Monster, Dice, Clearance Jobs, CareerBuilder and other job boards, new media Social networking like LinkedIn and Face book, and various user groups to identify and conduct productive conversations with candidates.

• Managed recruiting and interviewing candidates.

• Handled assessments and carried out reference checks.

 

August 2013 - September 2013, Cashier/Stock/Sales Floor Associate

Georgia Perimeter College, Dunwoody Campus Bookstore

Duties:

• Responsible for the accurate daily receipting of transactions in the Bookstore and assisting customers.

• Assist customer’s purchases in the Bookstore.

• Ring up items and accept payment for purchases.

• Balance drawer and prepare daily cash reports.

• Ensure that appropriate levels of petty cash are available for Bookstore.

• Assist with questions as needed. (Contract Work)

 

 February 2012 - October 2013, Badge Handler/Cashier and Registration Typist

Convention Connection

Georgia World Congress Center

MODEX 2012 Conference

The National Association for the Education of Young Children Conference 2012

InterWire Association Explosion

The Society for Academic Emergency Medicine Conference

The National Association of Convenience Stores

 Duties:

• Distributed badges and general information once the attendee has registered. 

• Badges are color-coded and must correspond with attendee position (i.e. exhibitor, speaker, spouse, etc.).

• Cashiered, cash or credit card payments are received for attendees who are registering on-site, enrolling in specific seminars or attending exhibits.

• Microsoft Excel was used to update client’s information into the system if any changes have occurred.  (Contract Work)

 

November 2011- August 2014, Event Staff Attendant / Cashier / Booth Attendant

LAZ Parking

Duties:

• Greet customers with a positive

• Enthusiastic and friendly attitude

• Follow directions from location manager

• Work major holidays, nights and weekends

• Cash handling for parking of events at Phillips Arena, Georgia Dome, CNN Center, Georgia World Congress Center, and/or any special events.

 

November 2011- December 2011, Mall Attendant/Bell Ringer

The Salvation Army

Duties:

• Inside a selected Simon Malls, working at the Angel Tree in the main area of the mall.

• I interacted with shoppers explaining the program to them, and providing them with supplies for them to purchase gifts

• Collect gift items that the individuals bring back for our Angels.

• As a bell ringer, I would be outside working various shifts in the midtown/downtown business district area. (Contract Work)

 

May 2010 - October 2010, Showroom Assistant

Ferguson Enterprise Showroom

Duties:

• Showroom maintenance, answering multi-line phone, organize and maintain office appearance, help with the merchandising of the collections in the showroom, help with packing and shipping samples/orders, assist with daily office tasks and greet/assist customers.

• Present potential customers with PowerPoint presentations of particular products and example would be giving them an opportunity to experience products in person and give specific details. (Contract Work)

 

 

December 11th - 15th, 2009, Store Clerk

JoS A. Bank Clothiers

Duties:

• Stock floor

• Answer phones

• Marking and pricing

• Replacing old inventory with new

• Unpacking items

• Inventorying goods

• Finishing other jobs as necessary and greeting and assist customers.  (Contract Work)

 

 

December 8th, 2009, Registration Assistant

Constant Contact

Duties:

• Signing clients in, answering questions, collecting payments, and scheduling follow-up appointments.

• Extensively use programs such as, Microsoft Excel to input participant’s information and check for attendance.

• Emailed clients PowerPoint presentations of the seminar who were active members of the company that did not attend the seminar. (Contract Work)

 

August 2009 - April 2011, Field Secretary / Office Manager / Sr. Recruiter

American Republic Insurance Company

Duties:

• Generating leads for the insurance agents (cold calling)

• Recruiting sales professionals & licensed agents using CareerBuilder, Monster Jobs, & Craigslist

• Answering multi-line phones and general office work.

• Salesforce, MS Excel, and MS PowerPoint was used heavenly to recruit sales professionals and presented a company overview in the interview process.

  

January 2007 - June 2009, Inside Sales Telemarketer / Receptionist / Switch Board Operator / Retention Representative /Administrative Assistant

Atlanta Journal Constitution News Paper

Duties:

• Increased newspaper subscription sales for the AJC newspaper via the telephone in order to meet the circulation goals set by the Sales Manager

• Cold calling new customers

• Contacting previous customers who are inactive, and contacting current customers to upgrade them or extend their current subscription.

• Specifically used Microsoft PowerPoint to train sales team on how to use computer programs and scripts presented on the system while calling potential customers.

 

 

January 2007 - June 2007, Office Assistant

Atlanta Job Corps

Duties:

• Answered telecommunication systems for the purpose of screening calls, transferring calls, responding to inquiries, and/or taking messages

• Maintained a variety of files, documents and/or student records (e.g. grades, transcripts, schedules, calendar, inventory, purchase orders, etc.) for the purpose of documenting and/or providing reliable information

• Prepared written materials (e.g. reports, PowerPoint presentations, memos, letters, etc.) for the purpose of documenting activities

• Providing written reference and/or conveying information.

 

September 2006 - December 2006, Church Assistant

East Point First Mallalieu United Methodist Church

Duties:

• Publicized events of the congregation to those who are members, and to the public through print and other media

• Maintained a positive relationship with the public we serve and the community food pantry we have to help families

• Handled most parish correspondences

• Completed and cared for membership records

• Performed administrative duties as required.

• Created department budget reports (Microsoft Excel), presentations (Microsoft PowerPoint) and other correspondence (Microsoft Word).

 

May 2006 - August 2006, Computer Teacher

Atlanta Mayor’s Next Step Program Camp Best Friends (Grove Park Recreational Center)

Duties:

• Take primary responsibility for the health, well-being and happiness of campers

• Learn the likes and dislikes of each camper enforce appropriate safety regulations and emergency procedures to apply appropriate behavior-management techniques.

• Performed PowerPoint presentations to students to explain the basic essentials of using a computer and the key components used.

 

March 2004 - November 2004, Cafeteria Server

Atlanta Public Schools

Duties:

• Responsible for the preparation, serving and arranging of food in accordance to safety and sanitary policies.

• Cleaned the kitchen, serving areas, utensils, cooking equipment and storage equipment every day

• Assisted with packing and loading/unloading food and serving equipment.

 

December 10th, 2001, Community Volunteer

The Empty Stocking Fund

Duties:

• Presented gifts to misfortunate families during the Christmas season

• Utilized MS Excel to keep a report of the clients who pursued items for their families.